About the xx99 Help Centre
If you're new to online betting or casino platforms, things can look a little overwhelming at first. Questions like where to click, how to make a deposit, or when a bonus will appear in your account are completely normal. The xx99 Help Centre was built with exactly that in mind. Here you'll find easy-to-follow guides written in Bengali, step-by-step instructions, and the option to speak directly with a real person whenever you need help.
A user from Sylhet once shared: "On other sites, support would reply in English and I had no idea what to do. The first time I chatted with xx99, I was surprised — they explained everything in plain, simple Bengali." That's the experience we want to deliver to every user.
Common Account Issues & Solutions
Signing up at xx99 only takes a few minutes. You can create an account easily with a mobile number or email address. That said, some users do run into minor issues along the way. The most common one is not receiving the OTP code, which is usually caused by a temporary mobile network issue. Waiting a moment and trying again typically resolves it.
Forgetting your password happens to everyone. On the xx99 login page, click the "Forgot Password?" option. A reset link will be sent to your registered mobile number or email. Use it to set a new password. If your number or email has changed, contact us via live chat — we'll verify your identity and restore your account.
1
Go to the login page
Open xx99.run and click the "Login" button at the top right.
2
Click on "Forgot Password?"
You'll find this link below the login form. Click on it.
3
Enter your mobile number or email
Enter the phone number or email address you used when registering.
4
Verify OTP
Enter the code sent to your phone or email, then set a new password.
5
Log in with your new password
Once your password reset is complete, you can log in to your account right away.
Account verification may require a photo of your National ID or passport. This information is kept fully secure and is used solely for identity verification. For more details, please see our Privacy Policy View.
Payment Support
Xx99 accepts payments via Mobile Pay, Nagad, and Rocket. Deposits are usually instant — your balance will reflect within seconds of sending the payment. Occasionally, if the mobile banking server is temporarily busy, it may take 5 to 10 minutes.
Withdrawals typically arrive on your mobile within 30 minutes to 4 hours. That said, you'll need to complete account verification before your first withdrawal. Once verified, all future withdrawals process quickly. If more than 6 hours have passed and the funds still haven't arrived, contact us via live chat right away. Providing your transaction ID will help us look into it faster.
One important thing to keep in mind – at xx99, deposits and withdrawals must use the same mobile banking number. So if you deposit using a particular Mobile Pay number, your withdrawal will also go to that same number. This is a security measure. Please make sure you use the correct number when making a deposit.
Deposit Issues
Money deducted but balance not updated? Take a screenshot of the transaction and send it to us via live chat. Resolved within 15 minutes.
Withdrawal Delay
If it has been over 6 hours, please contact support. Having your withdrawal request number or the time of the request on hand will help us look into it faster.
Mobile Pay Blocked
If your Mobile Pay number is blocked, you can use an alternative payment method. Contact support and they'll guide you through it.
Transaction History
You can find a full record of all deposits and withdrawals in the "History" section of your account. If you have an issue, check there first for the details you need.
If anyone claims to be from the xx99 support team and asks for your personal details or password, do not trust them. Our official support will never ask for your password or OTP. Only use the live chat on xx99.run or email us at support@xx99.run.
Bonus & Promo Support
A lot of users have questions about xx99's bonus system. Welcome bonuses, reload bonuses, cashback, free spins — each one comes with its own terms. Next to every bonus, you'll find a "Details" or "Terms & Conditions" link. Reading that will give you a clear picture of how it works.
The most common question we get is — "Why didn't I receive my bonus?" There are a few possible reasons. First, some bonuses require a promo code that must be entered at the time of deposit. Second, if the minimum deposit requirement isn't met, the bonus won't be credited. Third, certain bonuses must be claimed within a specific time window. If none of these apply, reach out via live chat and we'll look into it.
A wagering requirement means you need to place a certain amount in bets before you can withdraw your bonus funds. For example, a 30x wagering requirement on a ৳100 bonus means you must wager ৳3,000 before withdrawing. This is standard practice across all betting platforms.
Games & Sports Betting Issues
Games failing to load or cutting out mid-session are usually caused by internet connectivity issues. Start by refreshing your browser. If the problem persists, clear your cache and cookies. If you're using the mobile app, close it and reopen it.
Voided bets in Sports Betting can be confusing. Generally, if an event changes or a match is postponed before it kicks off, the bet is cancelled and your stake is returned. This is a standard part of xx99's rules, so there is no need to worry about losing your money.
